Reviews for Hydro Clean Rug Care

We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.

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  • Jan D.
    Columbia, MD
    Reviewed on September 18th, 2020

    We are delighted with Hydro Clean and Stanley, the workman who did our carpets and 2 area rugs. He was on time, efficient, moved furniture when necessary and did a excellent job on our wall to wall carpeting that frankly needed his attention. Stanley did such a great job we vowed we would not wait to call Hydro Clean again. Thanks, Stanley!!

  • Renee F.
    Towson, MD
    Reviewed on August 21st, 2020
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    Comment: We’ve used hydro clean for several years. It was time to have the carpets and rugs redone since we had family living with us for awhile with their dogs and ours. The hydroclean person was by himself ( I guess it was because of COVID) and he worked really hard and did a great job. I have never been disappointed.

  • Debra T.
    Sparks, MD
    Reviewed on August 13th, 2020
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    Comment: Jawan was here to deliver two area rugs. He was also supposed to clean my bedroom carpet. There are two dressers and a bed that would have to be moved around in order to clean the carpet. This is a two man job. We decided to reschedule the cleaning. Jawan was most professional throughout his visit. I hope he will be the person who comes when the cleaning is rescheduled. Very nice gentleman.

  • Joanne S.
    Finksburg, MD
    Reviewed on August 1st, 2020

    The young man, (Wilson) was very thorough and very nice. I have asthma and he was making sure I wasn't having any problems with fumes. My furniture looks beautiful and so does my area rug. I am very pleased and would be happy to recommend your services.

  • Misty S.
    Pasadena, MD
    Reviewed on July 18th, 2020

    Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Stanley did a fabulous job! We’ve had our furniture and rug for a little over two years and hd really brought it back to life! I’ll be doing this at least once a year to preserve the quality of my furniture as much as I can.

  • Beth S.
    Owings Mills, MD
    Reviewed on June 10th, 2020
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    Comment: Hydro Clean is the best rug cleaning service I have ever used! My rug looks fantastic! A very hardworking and courteous young man did a very thorough job! Also, the employees at the office are a delight to work with; my questions regarding services, scheduling,etc. we’re answered in a very professional and thoughtful way. I highly recommend this company! Beth S./Towson.

  • Dale & Kimberly Williams, J.
    Woodbine, MD
    Reviewed on May 28th, 2020
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    Comment: Wilson and David were wonderful. Very professional. My carpets and rugs look brand new!

  • Pamela V.
    Mt. Washington, MD
    Reviewed on May 22nd, 2020
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    Comment: The men who came were Professional and extremely Hard working! My rugs look like new. I am so pleased Thank you.

  • Molly C.
    Gibson Island, MD
    Reviewed on March 21st, 2020
    • Your overall experience with our company.
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    Comment: We are so happy with the rug! It looks fantastic and no cat smell. I will definitely recommend your company to my friends and family if they need rug cleaning. I dropped the rug off on Tuesday and it was ready for pick up Friday. Your office staff were so friendly and reliable, I really appreciate that. Thanks.

  • Diane
    Beltsville, MD
    Reviewed on March 10th, 2020
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    Comment: The technician was courteous and thorough. I am pleased with the outcome. The drapes look good, the rugs are brighter and my sofa looks almost new. I certainly will be using your services again and will confidently recommend you to friends and neighbors

  • Scott W.
    Baltimore, MD
    Reviewed on February 13th, 2020

    Hydro Clean has always done a wonderful job whether it's when I took some rugs to be cleaned at their place or they came to my home to clean the carpet here. The technician Jamal was on time, polite and very thorough.

  • Margaret F.
    Catonsville, MD
    Reviewed on February 13th, 2020

    Dave was very professional doing the rug cleaning. He called to tell us he was on his way, and then showed up promptly as he had promised. The job he did cleaning was thorough and the way they look afterwards is amazing. I will certainly pass the word on that Hydro Clean is a great company and I am very pleased with the results.

  • CNagle
    Annapolis, MD
    Reviewed on February 11th, 2020
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    Comment: Charlie(Charles) was great. He is very professional and personable. The rugs look great and I am in the process of putting the furniture and top rugs back on them. I tried to write a good review for Charlie on Facebook but unfortunately you have to join Facebook to do so. Perhaps you could put in a good word for him so he gets the bonus. I will write a favorable review on Angi’s List. thanks for your wonderful service.

  • Barbara R.
    Bethesda, MD
    Reviewed on December 27th, 2019
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    Comment: Efficient service. Did an excellent job on my sofa loveseat and area rug.

  • N.B. & Rebecca M.
    Ellicott City, MD
    Reviewed on November 11th, 2019
    • Your overall experience with our company.
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    Comment: The rug cleaners kept me updated as to their arrival time, which was so considerate and convenient! (They even called when they were 3/4 of an hour away) Great, very thorough job!! My rugs look great.

  • Saikat & Brooke D.
    Ellicott City, MD
    Reviewed on July 4th, 2019
    • Your overall experience with our company.
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    Comment: Thank you for making the time to come out the same day I called to clean our rug, carpet, and sofa! The members that assisted on the phone were unbelievably accommodating, the cleaners that showed up were perfect and professional, and the work was flawless! So happy, I have referred you to others and will continue to do so! ❤️.

  • Nina C.
    Pikesville, MD
    Reviewed on May 14th, 2019

    Dave was great. He has been cleaning the rugs and sofas in our home for years - he is professional, courteous, efficient, careful - everything you would want in someone working in your home.

  • Al G.
    Lutherville, MD
    Reviewed on May 13th, 2019

    We had Hydro Clean out to clean our rugs and remove spots. Chris and Jeremy did a great job and we were extremely satisfied with the result

  • jay G.
    Towson, MD
    Reviewed on May 13th, 2019

    Jody and Tim arrived early (yea!), were professional, restored the beauty of my rugs, upholstered furniture and brought life to my tile floor. If you use Hydro Clean, be sure to ask for the Jody and Tim team. They are the best!

  • Warren Christin B.
    Baltimore, MD
    Reviewed on April 4th, 2019
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    Comment: Wonderful service! The young men who cleaned our rugs were punctual, courteous and very competent. Out carpeting looks very good. Wear spots on the one carpet were carefully pointed out and efforts were made to make them look good. The one young man facilitated a call to Hydro Clean for us when the cost for the cleaning was in dispute and we received a prompt reply. We have used Hydro-clean for a number of years and will continue to do so. Great staff and service!

  • Robert & Sadie H.
    Nottingham, MD
    Reviewed on September 26th, 2018
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    Comment: Had upholstery and area rugs done. Beautiful job. Highly recommend.

  • Renee G.
    Laurel, MD
    Reviewed on July 21st, 2018
    • Your overall experience with our company.
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    Comment: We could not be more pleased with your service. The service men were knowledgeable and courteous at all times. We had a couple of different services performed in one day. We had rugs cleaned in three different areas and stairs-my opinion the stairs were a lost cause, but not for them-and an anti microbial treatment and a sofa cleaned all in a couple of hours. We were thrilled with the outcome and the price. We highly recommend hydro clean.

  • Frederick Linda D.
    Baltimore, MD
    Reviewed on May 25th, 2018
    • Your overall experience with our company.
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    Comment: The young men were very nice and worked hard on my old rugs. They did a good job, and we are glad to have them so clean. Unfortunately, I did not write their names down and can't remember that, although they did tell me several times. I have no paperwork with it on. I would use Hydro Clean again.

  • Michael & Mary K.
    Phoenix, MD
    Reviewed on May 1st, 2018
    • Your overall experience with our company.
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    Comment: The area rug was very dirty due to being on floor while construction was taking place. The rug came back very clean. I am very happy with the way the rug turned out.

Review Central
5.00 out of 5 ( 75 Reviews )

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